Terms & Conditions
TERMS & CONDITIONS
GENERAL ORDERING CONDITIONS OF THE MONTRE TREASURE E-SHOP
1.
Scope and validity of the terms
1.1
These Montre Treasure OÜ
(hereinafter referred to as the Seller) e-shop
general and ordering conditions (hereinafter
referred to as the Terms) apply to all persons
(hereinafter referred to as the Buyer) who use the
www.montretreasure.com e-shop
(hereinafter the e-shop), order from the e-shop goods
and services (hereinafter Goods), including by entering
into a purchase and sale agreement for the purchase of
goods from the e-store (hereinafter Sales
Agreement).
1.2
By accepting the terms, the Buyer
confirms that he has familiarised himself with the
terms of the Sales Agreement, agrees with them and
complies with them.
2. Buying goods and placing an order in the e-shop
2.1
It is possible to buy those Goods
with the "Add to basket" link in the e-shop. The
price of the Goods and the availability of the Goods
may change continuously and without prior notice. If
the Buyer has placed an order before the price of
the Goods has changed, the current price of the
order will apply.
2.2
The Seller has the right to
withdraw from the Sales Agreement concluded through
the e-store and not to deliver the ordered Goods or
not provide the service in the following cases: The
Goods are out of stock; it is a Product with the
status "On Order" of the e-store, which is out of
stock; The product's price or characteristics have
been displayed incorrectly in the e-shop due to a
system error.
2.3
The quantity of Goods in the
shopping cart can be changed. In the shopping cart,
it is also possible to select additional products
and services that are compatible with the selected
Goods by pressing the "Show similar products" part.
To order the goods, you must choose a suitable
delivery method. Further details of the delivery
method will be requested on the order form page. You
can familiarise yourself with the purchase
conditions of the e-store, and if you agree to them,
it is confirmed by putting a mark ("check mark") in
front of the conditions.
To
confirm the order, the Buyer must press the button
"Form an order" and the Buyer will be directed to
the payment method page, where the appropriate
payment method must be selected. The Buyer can also
change the payment method at the last stage of the
order. The Buyer's data must be entered, if desired,
you can register as a regular customer of Montre
Treasure OÜ. In the next step, the Buyer can choose
the delivery method and press the "Next" button.
Next, the final choice of payment method necessary
to confirm the order and complete the purchase will
appear. The buyer can choose a payment method and
pay for his purchase. When completing the order, the
Buyer must be attentive, because the fast and
trouble-free delivery of the ordered products
depends on it.
The
sales contract is deemed to be concluded from the
receipt of the amount to be paid according to the
order confirmation to Montre Treasure's current
account or from the moment of signing the contract.
Confirmation of an unpaid order will not be executed
by the Seller.
2.4
Payment for goods
It is
possible to pay for the goods: via internet banking
(LHV bank via bank links).
It is
possible to pay with a gift card or credit card by
clicking on the corresponding payment method and
following the instructions displayed on the
screen.
After
making the payment, the e-shop sends the Buyer an
Order Confirmation. An invoice for the order will be
sent to your e-mail after receiving the
goods.
All
personal data obtained during visits to the Montre
Treasure e-shop and making purchases are treated as
confidential information. An encrypted data
communication channel with banks ensures the
security of the Buyer's personal data and bank
details.
2.5
Delivery and Handover of Products
The
goods will be delivered to the delivery address
entered by the Buyer in the order. The Buyer will be
informed about the delivery via the contact details
specified when placing the order. The ordered Goods
are transported in accordance with the transport
conditions valid at the time of placing the
order.
When
completing the order, the Buyer should monitor the
correctness of the provided contact information in
order to avoid delays and misunderstandings during
the delivery of the Goods. Omniva post and the
courier company are not responsible for the delay in
the delivery of the Goods and any misunderstandings
that have arisen if the delay or misunderstanding is
due to the inaccuracy or incorrectness of the data
provided by the Buyer when placing the order.
The
goods are handed over only to the Buyer and on the
basis of the delivery note. Before signing the
delivery note, carefully check the packaging of the
Goods, and in case of damage to the packaging, the
Buyer makes a corresponding note on the delivery
note. In case of broken packaging, the Buyer can
refuse to accept the shipment and/or immediately
inform Montre Treasure customer service
at info@montretreasure.com.
The
Goods will be transferred to a third party if there
is an authorisation (including if the Buyer has
designated a third party as the recipient of the
Goods in the order). The Seller may authorise third
parties to deliver the Goods (including using a
courier service).
If the
Buyer does not pick up the Goods no later than 14
(fourteen) days after the agreed date of receiving
the Goods, it is considered that the Buyer has
violated the Sales Agreement and does not want the
Goods. The Seller has the right to unilaterally
withdraw from the Sales Agreement and demand
compensation for damages (for example, the storage
costs of the goods) and set off the damages incurred
by the Seller against the amounts paid in advance by
the Buyer.
2.6
Right of Withdrawal
2.6.1
The buyer has the right to
withdraw from the Sales Agreement concluded in the
e-shop within 14 days without giving a reason.
2.6.2
The withdrawal period expires 14
days after the day on which the Buyer or a third
party named by the Buyer, who is not the carrier,
has taken physical possession of the Goods.
2.6.3
In order to exercise the right of
withdrawal, the Seller must be notified of his
decision to withdraw from the Sales Agreement with a
written statement, which must be submitted at the
Seller's representative office or sent by e-mail.
2.6.4
No right of withdrawal
There
is no right of withdrawal if:
a.
Goods have been delivered to the
buyer in sealed packaging, which are not suitable
for return due to health protection or hygiene
reasons and which have been opened after delivery.
b.
The object of the sales contract
is a gift card and the unique code given in it has
already been used.
2.6.5
Withdrawal from the sales
contract
a.
In case of withdrawal from the
contract, Montre Treasure OÜ shall return to the
Buyer all payments received under the Sales
Agreement, including delivery costs (except for
additional costs resulting from the delivery method
chosen by the Buyer, which differs from the cheapest
standard delivery method offered by Montre Treasure
OÜ) immediately, but no later than 14 days after the
date, when the Seller becomes aware of the Buyer's
decision to withdraw from the Sales Agreement.
b.
Montre Treasure OÜ makes the said
refunds using the same payment method that the Buyer
used to make the payment, unless the Buyer has
expressed a desire to use a different payment
method. The buyer will not be charged a service fee
or any other cost for returning such payments.
c.
The buyer must return the Goods
to Montre Treasure OÜ without delay, but no later
than 14 days after the day on which he notified
Montre Treasure OÜ of withdrawing from the Sales
Agreement. The goods can be returned by post. The
deadline has been met if the Buyer returns the Goods
that are the subject of the Sales Agreement before
the end of the 14-day deadline.
d.
The Seller has the right to
refuse refunds until the Seller has received back
the Goods that are the subject of the Sales
Agreement or the Buyer has provided evidence to the
Seller that he has returned the Goods, whichever
occurs first.
e.
The direct costs of returning the
goods must be borne by the Buyer.
f.
In the case of deterioration of
the Goods to be returned, the Buyer is responsible
for the decrease in value caused by the use of the
Goods, if he has used the Goods in a way other than
what is necessary to make sure of its nature,
properties and functioning. In order to make sure of
the nature, characteristics and functioning of the
Goods, the Buyer may handle and use them only as he
is normally allowed to do in the store.
g.
Montre Treasure OÜ has the right
to submit claims due to the decrease in the value of
the goods to the Buyer no later than one month after
the return of the goods.
h.
If the Buyer has used or tried
the returned Goods in a different way than it would
normally be allowed to do, or if he has used the
Goods more than is necessary to make sure of its
nature, characteristics and functioning, then the
Buyer is responsible for the decrease in the value
of the Goods, and the Seller is entitled to this
amount to be deducted from the refundable purchase
price. If the Buyer does not agree with the decrease
in value indicated by the Seller, he has the right
to contact an independent expert to determine this.
The costs of an independent expert shall be paid by
the party whose position did not prove to be
substantiated. If it is impossible to find out such
a party, the costs related to the expert assessment
shall be divided between the Purchaser and the
Seller in equal parts.
2.7
Cancellation of the sales
contract
The
Buyer has the right to cancel his order after paying
for the Goods, but before delivery of the Goods,
without additional costs. To cancel the Sales
Agreement/Order, the Buyer must send a corresponding
message with the Sales Agreement number to the
e-mail address info@montretreasure.com. Confirmation of the
cancellation of the sales contract will be sent to
the Buyer.
3.
Liability and Dispute Resolution
3.1
Montre Treasure OÜ is not
responsible for: Deterioration/damage of the Goods
due to the Buyer's fault, for defects that have
arisen as a result of irregular use of the Goods,
for normal physical wear and tear of the Goods
during normal use.
3.2
If the Goods have a sales
guarantee given by the Seller or the manufacturer,
the warranty conditions will be given to the Buyer
in writing together with the Goods and/or made
available electronically in the e-shop.
3.3
In order to solve later problems,
the Buyer must keep purchase documents (invoice,
contract, etc.) that prove that the Goods were
purchased from the Seller's e-store. Without a
document certifying the sale, the Seller/servicer
may leave the problem unsolved.
3.4
The resolution of product defects
is based on Montre Treasure OÜ's claims submission
conditions, which are an integral part of the Sales
Agreement and these purchase conditions and have
been approved by the Buyer before concluding the
Sales Agreement.
4. Other conditions
4.1 Product images are for illustrative purposes.
4.2
Prices and availability of goods
may change without notice. In this case, Montre
Treasure OÜ reserves the right to cancel the sale
and return the money to the Buyer's current account
within a reasonably necessary time.
4.3
The Montre Treasure OÜ e-shop
reserves the right to cancel the sale if any of the
following problems have occurred with the Goods:
there has been a human error when entering the price
or a technical error in the system (for example, if
a product that costs EUR 100 is on sale for EUR 10,
it is an obvious error. Accordingly, we assume that
the Buyer should understand that it is a mistake and
the product should not be sold at such a price).
4.4
Montre Treasure OÜ has the right
to apply a quantity limit for the buyer within the
e-shop sales campaigns organised by it, taking into
account the stock of a specific item, the number of
orders and other factors. Information about the
quantity limit is given on the product card.